Most of the common concerns that come up with new replacement windows are easily dealt with using simple, at-home techniques. These methods are explained in the text and videos below.
You may notice moisture on the inside surface of your windows, especially during colder months. This is not an indication of faulty windows; rather, it’s a sign that your windows are doing their job. During the winter, we usually close our windows, sealing the home against cold air. Humidity is trapped inside, and unlike old, drafty windows, your new windows do not allow the moist air to leak out. Condensation occurs when the water vapor in the air meets the cold surface of the window and cannot escape. As a result, it’s not uncommon for condensation to appear following window replacement. Controlling indoor humidity can help reduce condensation.
Sometimes, especially after being moved during cleaning, a window sash can become disengaged from its balancer in the frame track, often referred to as the “shoe.” When the window is open, this detachment will cause the sash to drop from its heightened position in the frame. Each sash has a pin on both ends that connects it to the frame. Fixing the issue is as simple as guiding the pins back into their shoes.
Windows that appear foggy could be suffering from seal failure, where outside air has penetrated the space between the two panes of glass and condensation develops. Unfortunately, once seal failure occurs, there is very little that can be done to repair the sash. Similarly, if the glass in a seal has been compromised, the best solution to maintain the integrity of the window is to replace the sash.
Window World customers have the peace of mind of knowing that they have an industry-leading warranty. If seal failure or glass breakage occurs, we can have a replacement sash specially manufactured to fit your window. Simply give us a call!
Your Window World windows were made just for you, which is why the serial number label on every one of your new windows is so important. If you need service, please locate the serial number on your window before you call your local Window World. This information will allow us to identify your window and quickly take care of the issue.